It's completely understandable for any responsible consumer to ask about safety measures, and we've invested considerable effort to ensure this game is safe for your enjoyment!
Here's how we protect you, along with your role in maintaining security:
For our part in safeguarding your security:
During Purchases:
We mandate the CVC (security) code for each purchase, ensuring only you, the account owner, can make transactions.
We don't store CVC information anywhere in our system.
During the Verification Process:
Your phone number is never shared with third parties.
We don't retain your verification documents after using them for in-game account verification.
Our secure 2-step login system allows only authorized agents to access and respond to redemption requests.
Account verification is required if banking information changes to prevent unauthorized access.
During the Redemption Request Process:
Accounts are verified via phone number, ID, and bank statement before the first redemption.
Only two players can use the same bank account for prize redemptions, ensuring clarity and security.
We partner with a PCI DSS-compliant payment provider, ensuring secure transactions and active monitoring for fraud.
At All Other Times:
We never discuss account details via email without verifying the sender's identity.
If you contact us from an email address not associated with your account, we'll ask security questions before proceeding.