The most convenient way to communicate the issues you're facing to our support team is by capturing a screenshot of your screen. If you're unsure how to do this, below are step-by-step instructions for capturing a screenshot on a PC, MAC, or cell phone.
For PC Users:
- Press the PrintScreen or "PRTSCN" button on your keyboard (usually located near the F12 key).
Open the Microsoft Paint program (you can search for Paint and it will appear as the first program in the search results). - In Paint, click on "Paste" at the top left-hand corner of the program to paste the screenshot.
Once pasted, you can save the image as a JPEG, PNG, or BMP file by selecting "Save As" from the blue drop-down menu at the top left-hand corner of the program. - Save the file to your Desktop or a folder for easy access.
For MAC Users:
- To capture your entire screen: Press Command (⌘)-Shift-3. The screenshot will be saved on your desktop.
- To capture a portion of your screen: Press Command (⌘)-Shift-4, then drag the crosshair pointer to select the area. Hold Shift, Option, or the Space bar while dragging to resize the selection area. Press Escape (esc) to cancel.
- To capture a specific window: Press Command (⌘)-Shift-4, then press the Space bar, move the camera pointer over the window to highlight it, and click.
For Android Users:
- Press and hold down the power and volume-down buttons simultaneously for a moment. Release the buttons when you hear a camera shutter sound.
- The screenshot will be saved in a folder named "Screenshots" in your photo album.
For iPhone Users:
- On an iPhone with Face ID: Simultaneously press and release the side button and volume up button. On an iPhone with a Home button: Simultaneously press and release the Home button and the side button or Sleep/Wake button (depending on your model).
- Tap the screenshot thumbnail in the lower-left corner, then tap Done.
- Choose Save to Photos, Save to Files, or Delete Screenshot. If you select Save to Photos, you can view it in the Screenshots album in the Photos app or in the All Photos album if iCloud Photos is enabled in Settings.