At times, you may encounter issues such as lagging, freezing, or graphical errors while playing. Fortunately, there's a straightforward solution!
Below, you'll find helpful instructions on clearing your computer's cache and cookies.
Before proceeding, it's essential to know:
Your computer's or phone's operating system (Mac, PC, Android, or iPhone)
The browser you're using (e.g., Internet Explorer, Firefox, Chrome) unless playing on the app
What are Cache, Cookies, and History, and How to Clear Them?
Each time you access a file through your web browser, it's cached to prevent repeated retrieval from the website. Periodically clearing the cache enhances browser efficiency.
A cookie is a file generated by a web browser at a website's request and stored on a computer, typically containing user-specific information like form selections or shopping cart contents. Manually clearing cookies may resolve website or browser issues.
A browser's history logs visited sites, facilitating navigation. Manually clearing history may enhance privacy.
Refer below for instructions on deleting cache, cookies, and history based on your browser version. To identify your browser version, click the Help button at the top of the browser window and select About.
FOR PC OR MAC BROWSERS:
Internet Explorer 8 and above:
- Click the dropdown arrow for the 'Safety' menu in the upper right corner.
- Select Delete Browsing History.
- Uncheck Preserve Favorites Website Data.
- Check Temporary Internet files, Cookies, and History.
- Click Delete.
Firefox 7.0 and above for Windows:
- Click Tools from the top menu.
- Select Clear Recent History.
- Choose the desired time range or Everything to clear the cache entirely.
- Click Details to select elements to clear (e.g., Cookies, Cache).
- Click Clear Now.
Chrome:
- Click the wrench icon in the upper right corner.
- Select Tools.
- Choose Clear browsing data.
- Select items to clear (e.g., Browsing history, Download history, Cache, Cookies).
- Choose the time period or select the beginning of time to clear everything.
- Click Clear browsing data.
Safari:
- From the Safari menu, select Reset Safari.
- Choose items to reset and click Reset.
Firefox for Mac OS X:
- From the Tools menu, select Clear Recent History.
- Choose the desired time range or Everything.
- Click Details to select elements to clear.
- Click Clear Now.
FOR iPHONE OS MOBILE SAFARI (iPhone, iPod Touch, iPad):
To clear cache and cookies:
- Go to Settings > Safari.
- Tap Clear Cookies and Clear Cache.
- To clear history:
- Open Safari > Clear History.
FOR ANDROID WEB BROWSER (CHROME):
To clear history:
- Open Chrome > History > Clear browsing data.
- Select the desired time range.
- To clear cache and cookies
- Select Cached images and files.
- Tap Clear data.
FOR ANDROID APP:
Go to Settings > Storage > Internal Storage > Cached data > OK.